consultants to the card industry. internationally.
We deliver a broad range of consulting services to credit and debit card issuers, partners to co-branded and affinity cards, card associations and others with an interest in the payments industry.
Our team is unique: we were all clients before we became consultants and so we have a keen understanding of what type of consulting works and how recommendations should be delivered and implemented. Our advice is practical and our assistance is hands-on.
Every engagement is unique. Every recommendation and strategy is grounded in insightful assessment, exceptional analytics and internationally proven best practices.
Recent engagements focused on,
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Innovation - defining business goals and assessing innovation opportunities; installing a process for ongoing management of innovation initiatives -
Branch acquisition channel - significantly increasing branch sales productivity through sales training, product development and more
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Call center - training agents for in- and outbound sales and retention center management
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New revenue - developing and implementing a call center revenue channel supported by algorithmic sales cardholder targeting, agent training and management processes
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Health check - conducting diagnostic reviews of issuers business processes; identifying best practice opportunities
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P&L - refining P&L management by adding a suite of easy to use ‘what-if’ and projection tools
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